PENGARUH PROFESIONALISME TERHADAP KEPUASAN MASYARAKAT DI KANTOR DESA PURBA DOLOK KECAMATAN DOLOKSANGGUL KABUPATEN HUMBANG HASUNDUTAN
Keywords:
Professionalism, Community SatisfactionAbstract
This study aims to find out how professionalism influences community satisfaction at the Dolok Purba Village Office, Dolok Sanggul District, Humbang Hasundutan Regency. The data analysis method used is the simple correlation analysis method, simple linear regression analysis and t test. The sample in this research was the community in Purba Dolok Village, Dolok Sanggul District, Humbang Hasundutan Regency. A total of 85 people head of the family. The data obtained from the questionnaires distributed to a sample of 85 people obtained a correlation with the result that rcount (0.983) > rtable (0.213) it was concluded that there was a positive and significant relationship between Professionalism (X) and Community Satisfaction (Y) at the Dolok Purba Village Office Dolok Sanggul District, Humbang Hasundutan Regency. Based on table 3.2 of the Correlation Coefficient Interpretation Guide, the coefficient found of 0.983 is in the Very Strong category. So there is a very strong relationship between Professionalism (X) and Community Satisfaction (Y) at the Purba Dolok Village Office, Dolok Sanggul District, Humbang Hasundutan Regency. R Square of 0967 or 96.70%. This shows that the influence of Professionalism (X) on Community Satisfaction (Y) at the Purba Dolok Village Office, Dolok Sanggul District, Humbang Hasundutan Regency is 96.70% and the remaining 3.30% is influenced by other factors not discussed in the research This. The simple linear regression equation is as follows: Y = a + bX, = 1.377 +1.684 1.377 shows that if Professionalism or X = 0, it will have an influence on the Quality of Public Services in the Community by 1.684. 1.684 indicates that every change in one Professionalism variable will increase Community Satisfaction by 1.684. The significance of the variable correlation is 49.017. Then this value is compared with the t table with an error level of 5% df = 85-2 = 83. The t table value is 1.667. In accordance with the conditions for testing the hypothesis that t count (49.017) > t table (1.667) it can be concluded that Professionalism (X) has a positive and significant influence on Community Satisfaction (Y) at the Purba Dolok Village Office, Dolok Sanggul District, Humbang Hasundutan Regency, so the research hypothesis accepted.