PENGARUH KEPEMIMPINAN TERHADAP KUALITAS PELAYANAN PADA KANTOR CAMAT TARUTUNG KABUPATEN TAPANULI UTARA

Abstract

This research aims to determine the influence of leadership on service quality at the Tarutung sub-district office. The sample in this research was 21 employees of the Tarutung District Head Office. The data collection tools used are observation, interviews and questionnaires.

The results of data analysis regarding the influence of leadership on service quality at the Tarutung Subdistrict Office as explained in the previous chapter, it can be concluded that leadership has a positive and significant effect on service quality.

From the results of a simple linear coefficient analysis, the regression equation Y= 17.396 + 0.656X was obtained, which means that leadership has been implemented and has an influence on the quality of service at the Tarutung District Head Office.

Based on H0, the results obtained are t table of 1.66, while for the calculated t on the Leadership (X) variable of 2.025, the calculated t result is greater than the t table and based on the significance level (0.000) < 0.05 it can be concluded that H0 is rejected and Ha is accepted.

The influence produced by Leadership on Service Quality at the Tarutung Subdistrict Office is 54.5% and the remaining 45.5% is influenced by factors that were not carefully studied in this research. This can be seen from testing the coefficient of determination and R Square value.